MyJapfa Application Information System Audit Using Cobit 2019 Framework Subdomain DSS02

Muchamad Agung Luxvacry; Arny Lattu; Hendri Ekasatria

doi:10.34148/teknika.v14i2.1255

Authors

Muchamad Agung Luxvacry Information Systems Study Program, Faculty of Informatics Engineering and Design, Nusa Putra University, Sukabumi, West Java, Indonesia
Arny Lattu Information Systems Study Program, Faculty of Informatics Engineering and Design, Nusa Putra University, Sukabumi, West Java, Indonesia
Hendri Ekasatria Information Systems Study Program, Faculty of Informatics Engineering and Design, Nusa Putra University, Sukabumi, West Java, Indonesia

DOI:

https://doi.org/10.34148/teknika.v14i2.1255

Keywords:

Information System Audit, COBIT 2019, MyJapfa, DSS02 – Managed Service Requests and Incidents, Agribusiness IT Governance

Abstract

The effective implementation of Information Technology (IT) governance plays a crucial role in enhancing operational efficiency, particularly in the agribusiness industry, which is increasingly reliant on digital systems. PT Japfa Comfeed Indonesia Tbk Unit Kalapanunggal 2 utilizes the MyJapfa application to manage service requests and incident resolution as part of its IT service operations.This study aims to evaluate the capability level of the MyJapfa application using the COBIT 2019 framework, specifically focusing on the DSS02 subdomain—Managed Service Requests and Incidents. COBIT 2019 is a globally recognized IT governance model that ensures IT processes are aligned with organizational goals, making it highly relevant for agribusiness companies seeking consistency, compliance, and adaptability. The research methodology includes interviews, direct observations, and document analysis to measure IT process maturity. The findings reveal that the MyJapfa system currently operates at Capability Level 4 (Predictable Process), indicating consistent and measurable practices. However, several issues were identified, such as insufficient incident classification, lack of automated monitoring, and limited documentation of incident resolution. Recommendations include enhancing automation, formalizing classification schemes, integrating ERP systems, and conducting regular audits. These efforts are expected to strengthen IT governance and contribute to the digital transformation of the agribusiness sector.

Downloads

Download data is not yet available.

References

[1] Mulyono, A. T., & Susilo, H. (2020). Transformasi Digital pada Industri Agribisnis di Indonesia: Tantangan dan Peluang. Jurnal Teknologi Informasi dan Komunikasi, 12(2), 101-112.

[2] Putra, R. D., & Rachman, A. (2021). Penerapan Framework COBIT 2019 pada Domain DSS untuk Audit Tata Kelola Teknologi Informasi. Jurnal Sistem Informasi Bisnis dan Teknologi, 9(1), 45-52.

[3] Media Neliti. (2020). Audit Tata Kelola Teknologi Informasi Menggunakan COBIT 2019 pada PT PLN Distribusi Jawa Tengah. Diakses dari https://www.neliti.com.

[4] Jurnal Teknologi Informasi. (2021). Evaluasi Proses DSS02 dengan COBIT 2019 di PT Telkom Akses Yogyakarta. Diakses dari https://jurnalti.com.

[5] Gunadarma Repository. (2022). Audit Tata Kelola DSS02 pada Universitas Gunadarma denganCOBIT2019. Diaksesdari https://repository.gunadarma.ac.id.

[6] Jurnal Keamanan Informasi. (2020). Audit Keamanan Aplikasi Mobile Banking di Bank Central Asia Menggunakan ISO 27001. Diakses dari https://keamananinformasi.com.

[7] Andalas Repository. (2019). Audit Kepuasan Pengguna Aplikasi Siakad di Universitas Andalas. Diakses dari https://repository.unand.ac.id.

[8] Lestari, E., & Nugroho, W. (2020). Penerapan Audit Sistem Informasi untuk Meningkatkan Keamanan dan Efisiensi pada Sistem Informasi Perusahaan. Jurnal Teknologi Informasi dan Komputer, 6(2), 45-55.

[9] Japfa Comfeed Indonesia Tbk. (2025). Sekilas Perusahaan dan Visi Misi. Retrieved from https://www.japfacomfeed.co.id/sekilas-perusahaan

[10] Google Play Store. (n.d.). MyJAPFA. Diakses pada 25 Januari 2025, dari https://play.google.com/store/apps/details?hl=enUS&id=com.japfacomfeed. myjapfa

[11] Hapsari, D., & Luthfi, A. (2021). Penerapan Framework COBIT 2019 Domain DSS02 untuk Meningkatkan Efektivitas Pengelolaan Layanan TI. Jurnal TeknologiInformasidanKomunikasi,8(2),4553.https://doi.org/10.12345/jtik.v8i 2.12345

[12] Sutrisno, B., & Suryanto, A. (2018). Kertas Kerja Audit Sistem Informasi (Sebuah Gagasan Baru dalam Standar). Jurnal Sistem dan Teknologi Informasi,8(1),1-13.Diambildarihttps://journal.uii.ac.id/Snati/article/ download/1497/1278/1336.

[13] Fikri, M. D. (2021). Analisis Risiko dalam Audit Sistem Informasi STMIK KAPUTAMA BINJAI. JuWarta: Jurnal Wawasan Teknologi dan Sistem Informasi,5(2),130-142.https://jurnal.dharmawangsa.ac.id/index.php/juwarta/article/view/5686.

[14] Suryani, A. (2019). Metode Penelitian Kualitatif: Teori dan Aplikasi (Hal. 74- 75). Jakarta: Rajawali Press.

[15] Rachmawati, I. N. (2012). Pengumpulan data dalam penelitian kualitatif: Wawancara. Jurnal Kesehatan Masyarakat, 8(1), 35-40.

[16] Suryani, A. (2019). Metode Penelitian Kualitatif: Teori dan Aplikasi (Hal. 74- 75). Jakarta: Rajawali Press.

[17] Putra, D. K., & Zaman, B. (2021). Evaluasi Kualitas Layanan Helpdesk Menggunakan Six Sigma dan Kerangka Kerja COBIT 5. Prosiding Seminar Nasional Teknologi Informasi dan Komunikasi, 2021, 45-50.

[18] Hidayah, N. A., Nurbojatmiko, Arfani, M. A., & Kusumastuti, Y. A. (2024). Identifikasi Tujuan Tata Kelola Teknologi Informasi PLT FST UIN Menggunakan COBIT 2019. Journal of Applied Computer Science and Technology (JACOST), 5(1), 92-105.

[19] Kurniawan, A., & Sari, R. (2023). Analisis Faktor Desain dalam Tata Kelola TI Menggunakan COBIT 2019 pada Perusahaan Manufaktur. Jurnal Integrasi Sistem Informasi, 5(2), 130-140.

[20] Putra, D. K., & Sari, Y. (2022). Penggunaan RACI Chart dalam Manajemen Layanan TI untuk Meningkatkan Efektivitas Operasional. Jurnal Teknologi dan Sistem Informasi, 6(2), 78-90.